Our company provides custom digital media and promotional services, primarily including sponsored YouTube videos, branded content, product integrations and digital marketing campaigns.
Cancellation and refund conditions may vary depending on the scope and stage of each campaign.
If a project is cancelled before production has started, payments may be refunded in full.
Once production has started, any refund will be assessed based on the work already completed and costs incurred.
Once sponsored content has been completed, approved and/or published, payments are generally non-refundable unless otherwise agreed with the client or required by applicable law.
Duplicate or erroneous payments will be refunded after verification.
For refund enquiries, clients may contact us using the details provided on our website.